Haybolbay Security Center

Your Safety Matters

Haybolbay is committed to helping hosts, tenants, homeowners, service providers, and guests use our platform safely and securely.

We continuously improve our systems, processes, and security controls to protect accounts, personal information, and transactions.

Privacy-First Design

Haybolbay believes privacy is a fundamental part of trust.

We design our platform using the principle of collecting only the information necessary to provide our services.

We strive to:

• Collect only the information required for bookings, communications, payments, and safety.

• Limit access to personal information to authorized personnel with a legitimate business need.

• Protect user information using industry-standard security practices.

• Retain information only for as long as necessary to meet legal, operational, or security requirements.

• Continuously review our systems to reduce unnecessary collection and exposure of personal data.

Haybolbay does not sell personal information to third parties.

Our goal is to give users confidence that their information is handled responsibly and respectfully.

Our Data Access Principles

Haybolbay follows strict internal principles regarding access to user information.

Need-to-Know Access

Access to personal information is limited to authorized personnel who require it to perform operational, support, safety, or legal functions.

Limited Visibility

Where practical, sensitive information may be partially masked or hidden from users, service providers, and internal personnel.

Examples may include:

• Partial display of mobile numbers

• Partial display of email addresses

• Limited visibility of payment information

• Restricted access to account verification records

No Unauthorized Monitoring

Haybolbay personnel do not routinely access private user information unless required for:

• Customer support requests

• Security investigations

• Fraud prevention

• Legal or regulatory obligations

Audit and Accountability

Access to sensitive information may be logged and reviewed to help ensure accountability and protect our users.

How We Communicate With You

Haybolbay may contact you through:

• Email notifications

• SMS notifications

• Mobile app notifications

• Official customer support channels

Official communications will only come from Haybolbay-approved domains and channels.

If you receive a suspicious message claiming to be from Haybolbay, do not click any links or provide personal information until you verify its authenticity.

Haybolbay Will Never Ask For

For your protection, Haybolbay will never ask you to provide:

• Passwords

• One-Time Passwords (OTP)

• GCash PIN

• Maya PIN

• Bank account passwords

• Credit card PINs

• Authentication codes from your device

Anyone requesting this information is likely attempting fraud.

Verify Before You Click

Before clicking any link:

1. Check that the website address belongs to Haybolbay.

2. Be cautious of misspellings or unusual domain names.

3. If unsure, open the Haybolbay application directly instead of clicking the link.

For important account actions, we recommend accessing your account through the official Haybolbay application.

Account Security Tips

We encourage all users to:

• Use a strong password.

• Enable available security features.

• Keep mobile numbers and email addresses up to date.

• Avoid sharing account credentials.

• Log out of shared devices.

• Review account activity regularly.

Security Notifications

Haybolbay may send alerts when:

• Your email address is changed.

• Your mobile number is updated.

• A password reset is requested.

• A new device logs into your account.

• Important account information is modified.

If you receive a notification for an action you did not perform, contact Haybolbay immediately.

Reporting Suspicious Activity

Please report immediately if you notice:

• Unauthorized account access

• Suspicious emails or messages

• Fake Haybolbay websites

• Payment fraud attempts

• Identity theft concerns

Contact: security@haybolbay.com

Responsible Use

Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted through their account.

Haybolbay reserves the right to investigate suspicious activity and temporarily restrict access when necessary to protect users and the platform.

Continuous Improvement

Security threats evolve constantly. Haybolbay regularly reviews and improves its security practices, policies, and technical controls to help safeguard our community.

Last Updated: June 2026