Effective Date: 12 May 2026

Platform: Haybolbay

Operated by: Haybolbay Team

Privacy-First Design

Haybolbay believes privacy is a fundamental part of trust.

We design our platform using the principle of collecting only the information necessary to provide our services.

We strive to:

• Collect only the information required for bookings, communications, payments, and safety.

• Limit access to personal information to authorized personnel with a legitimate business need.

• Protect user information using industry-standard security practices.

• Retain information only for as long as necessary to meet legal, operational, or security requirements.

• Continuously review our systems to reduce unnecessary collection and exposure of personal data.

Haybolbay does not sell personal information to third parties.

Our goal is to give users confidence that their information is handled responsibly and respectfully.

1. Introduction

Haybolbay is a property and home-service booking platform that connects hosts, landlords, property managers, and service providers such as cleaners and maintenance personnel.

This Privacy Policy explains how Haybolbay collects, uses, stores, shares, and protects personal information when users access our website, mobile application, messaging features, booking systems, and related services.

By using Haybolbay, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Depending on the type of account and services used, Haybolbay may collect the following information:

A. Account Registration Information

When creating an account, users may provide:

• Full name

• Mobile number

• Email address

• Password (encrypted/authenticated through secure providers)

• Profile photo

• Date of birth (if required)

• Government-issued identification (where applicable)

• Role type:

  • Host / Landlord

  • Cleaner / Service Provider

  • Guest / Client

B. Verification Information

For trust, safety, fraud prevention, or payment verification, Haybolbay may request:

• Valid government ID

• Selfie verification

• Business registration documents

• TESDA certificates or service qualifications

• Bank account or e-wallet details

• GCash / Maya / PayNow details

• Tax-related information where legally required

C. Booking & Service Information

When using Haybolbay services, we may collect:

• Property address or unit location

• Booking schedules

• Service requests

• Cleaning or maintenance notes

• Check-in/check-out timing

• Job completion status

• Ratings and reviews

• Messages exchanged through the platform

D. Device & Technical Information

Haybolbay may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• App version

• Firebase identifiers

• Notification tokens

• Crash logs and analytics

• Login timestamps

This helps improve security, reliability, and platform performance.

E. Location Information

With permission, Haybolbay may collect:

• GPS location

• Real-time cleaner or service-provider location

• Approximate location for booking matching

Location access may be used for:

• Dispatching nearby service providers

• Navigation and ETA calculations

• Fraud prevention

• Operational coordination

Users may disable location services through device settings, though some features may become unavailable.

3. Messaging & Communications

Haybolbay may provide:

• In-app messaging

• SMS notifications

• Push notifications

• Email communications

• Booking alerts

Messages may be stored temporarily or archived for:

• Customer support

• Safety investigations

• Dispute handling

• Fraud prevention

• Operational monitoring

Users should avoid sharing highly sensitive personal information through platform messaging.

4. How We Use Information

Haybolbay uses collected information to:

• Create and manage accounts

• Facilitate bookings and payments

• Match users with service providers

• Verify identities and qualifications

• Improve platform reliability

• Send notifications and reminders

• Provide customer support

• Detect fraud or misuse

• Comply with legal obligations

• Improve user experience and analytics

5. Payment Information

Payments may be processed through third-party providers such as:

• Stripe

• Xendit

• GCash

• Maya

Haybolbay does not store full credit card details on its own servers unless explicitly stated.

Payment providers may have their own privacy policies and compliance requirements.

6. Firebase & Cloud Infrastructure

Haybolbay currently uses services that may include:

• Google Firebase

• Google Cloud

• Amazon Web Services

Data may be securely stored or processed in cloud infrastructure located in different countries depending on operational requirements.

7. Data Sharing

Haybolbay may share limited information with:

• Service providers involved in a booking

• Payment processors

• Cloud infrastructure providers

• Legal authorities where required by law

• Fraud prevention or cybersecurity providers

Haybolbay does not sell personal information to unrelated third parties.

8. Data Retention

Haybolbay retains information:

• For as long as accounts remain active

• As required for operational, legal, tax, or dispute-resolution purposes

• According to applicable laws and regulations

Inactive or deleted accounts may still retain certain records for fraud prevention, accounting, or legal compliance.

9. Security Measures

Haybolbay implements reasonable security measures including:

• Secure authentication

• Encrypted communications (HTTPS/TLS)

• Access controls

• Logging and monitoring

• Cloud security configurations

• Limited administrative access

However, no platform can guarantee absolute security.

Users are responsible for:

• Keeping passwords secure

• Protecting OTPs and verification codes

• Using trusted devices

10. User Rights

Depending on applicable laws, users may request:

• Access to personal data

• Correction of inaccurate information

• Deletion of account information

• Withdrawal of consent

• Export of certain data

Requests may be subject to operational, legal, or fraud-prevention limitations.

11. Cookies & Analytics

Haybolbay may use:

• Cookies

• Analytics tools

• Firebase Analytics

• Performance monitoring tools

These help understand platform usage and improve services.

Users may manage cookies through browser settings.

12. Children’s Privacy

Haybolbay is not intended for users below the minimum legal age required under applicable local laws unless supervised or permitted by a parent or guardian.

13. Changes to This Privacy Policy

Haybolbay may update this Privacy Policy periodically.

Updated versions will be posted on the platform with a revised effective date.

Continued use of Haybolbay after updates constitutes acceptance of the revised Privacy Policy.

14. Contact Information

For privacy-related concerns or requests:

Haybolbay Team
Email: privacy@haybolbay.com
Website: Haybolbay Official Website

15. Important Early-Stage Platform Notice

Haybolbay is currently in MVP / early-stage development.

Some features, integrations, workflows, and third-party services may evolve over time as the platform matures operationally and legally. Users acknowledge that certain processes may still be under refinement during this phase.